Our shopping cart is secure and protected by SSL encryption technology. SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When you access a site secured with SSL using your browser, a symbol displays in the browser window indicating that the site is secure.
All prices shown are in New Zealand Dollars and inclusive of GST (Goods and Services Tax) of 15% but exclusive of delivery charges.
We reserve the right to alter prices on the site without notice. The price of a product displayed on the website at the time the order is received will be accepted and honoured as correct.
We accept Visa, MasterCard, and Amex credit cards as well as direct deposits to our bank account. We use PayPal for the processing of payments via credit card. Goods will only be dispatched once full payment has been received and funds have been cleared.
An automatic email confirmation of the order will be sent to the customer's registered email address. Ora.co.nz reserves the right to review and/or cancel orders containing information that cannot be verified.
In order to provide our customers with the quickest possible delivery, most orders will be shipped within 24 hours after order details have been verified and payment has been received. If customers would like to cancel an order, you are requested to contact ora.co.nz within 24 hours of placing your online order. Requests for cancellation will be considered on a case-by-case basis and Ora.co.nz will exercise its sole discretion in determining whether an order placed through the site may be cancelled.
Ora.co.nz recommends that customers thoroughly inspect goods upon receipt, and before removing any attached tags and before disposing of any original packaging.
We hope that you will be happy with your purchase from Ora.co.nz. If you are not completely satisfied, you can return your purchase within 10 days of the purchase date for a credit or exchange to the same value excluding shipping costs.
We will not accept goods in damaged packaging unless they are faulty.
Delivery charges and return freight costs will not be refunded unless the goods are faulty.
We will only accept goods returned with prior notification through correspondence via email to firstname.lastname@example.org. Please advise the reason for the return including instructions on whether you prefer the goods to be refunded, exchanged or a gift voucher provided.
There is no return or exchange for sale items.
We will not accept any goods that have been used, altered, damaged, or have their labels removed.
All returned goods must be sent to, Ora Innovation Group Ltd, C/- Shuttle Express, 70 Ascot Road, Airport Oaks, Auckland.
We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within ten days of receiving your goods.
Once your goods have been returned to us within the above stated time frame and passed quality checks, we will process your refund request. Your refund will be processed in the original payment format as your purchase was made within 30 days of the initial return request received via email. All returned products will be credited to the original purchasers including GST but excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place.
Please note: if we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. Ora.co.nz reserves the right to refuse an exchange or return for any item sent back in a used or damaged condition.
Ora.co.nz will always endeavor to have full stock of our items, however we may encounter small delays in supply. Also from time to time, heavy demand, limited editions or other factors beyond the control of Ora.co.nz may render the products temporarily or permanently unavailable. In such circumstances the customer will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on backorder.
All ora.co.nz certificates must be redeemed in full within 180 days of issue unless stated on the certificate, and cannot be exchanged for cash.
The ora.co.nz certificates must be redeemed by the person whom the voucher was issued to, at the shopping cart.
If your purchase is more than the value of the gift card you can top up the payment with any of our usual payment methods.
Ora.co.nz is committed to protecting your privacy and keeping your personal information safe. It is our policy that we will not sell any information that identifies you personally to any other company or third party organisation. We do not provide any third parties with your personal details unless absolutely required as part of the order fulfilment process e.g. banks or courier companies. The server that we store your information on is kept in a secure environment. Whilst all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system. Please note, the information you provide is provided at your own risk.
When you register, place an order, or request information with Ora.co.nz you will be asked to submit personal details including name, mailing address, and phone number. With your permission we also collect your email address to keep you up-to-date with offers and promotions, and for confirming your order. When you place an order we will also require your credit card information, which is processed securely using the Paypal service and not stored with Ora.co.nz. This will only be used to charge your account for goods purchased. Should you encounter any difficulties with this, simply email us and we will attend to your query.
Our liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise. To the fullest extent permitted by law Ora.co.nz will not be liable in any event whether in beach or in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person, even if Ora.co.nz was informed of the possibility of such damages.
This website and any contract for your purchase from Ora.co.nz is governed by and has to be interpreted under the Law of New Zealand, and will be subject to the jurisdiction of the New Zealand courts. The Laws of Sale and contract by any other country do not apply.
If you are a consumer under the Act and you are acquiring or holding yourself out as acquiring the goods for a business purpose, the Act will not apply. Subject to this clause nothing in these terms will affect your rights as a consumer under the Act.
Consumer Guarantees Act 1993